General Terms and Conditions

1. The Terms of the Agreement

These terms of the Agreement, constituting a formal offer (hereinafter the “Offer”), are intended for Internet users and regulate the users’ operation of (Web site), property of “Unified Booking System”, LLC (hereinafter “Company”).

About the Website

The Website is a platform providing an online ticket purchase and sales service for a variety of sporting and cultural events taking place in all countries around the world.

“Unified Booking System”, LLC is an independent Company registered in Russia. TIN: 5262295424. The Company provides ticket purchasing and sales services for all major events on the worldwide secondary tickets market. The Company can offer tickets for any event through our intermediaries and suppliers network.

The Company is not an official ticketing office or an official ticket distributor of the Russian or other sports federations, organizing committees, stadiums, concert halls, exhibition centers, except where expressly stated in Company’s proposals.

Additional Special Regulations

This also includes the Offer which consequently unifies various rules and procedures of the Website. They can be found by clicking the following links:

The User’s operation of this Website implies that the User (the “User”) is in agreement with all the terms of the Offer in the version developed by the Company. Thus, the User must carefully read each article of the Offer, as well as each aspect of the Website that he/she chooses to use.

Offer Changes

The Company reserves the right to modify the Offer at any time and any such changes shall be effective immediately upon such modifications’ publication on the Website (unless otherwise stated). Therefore, the Company strongly recommends that User checks on these conditions each time he/she wishes to purchase tickets on the Website.

2. Ticket Purchasing

In order to purchase a ticket, the User must follow the order process on the Website. The order form must also be filled out in order to purchase a ticket.

The User may also send a request via e-mail to or contact the Company by phone at +7 (495) 649 1331. After registering the User’s (the “Customer’s”) request, a Company representative will contact User to confirm the order.


The Customer may book tickets on Tickets reservation is valid for up to24 hours following the moment of that it is confirmed with a Company representative.

Fraud Prevention

The Company may decline an order within 3 business days if the order contains incomplete or incomprehensible information and there are reasonable grounds to suspect order fraud.


The price for a single ticket differs from its face value and may vary based on the event’s popularity and seat availability. The price also includes the ticket reservation service fees and intermediary service cost of the Company. The prices shown on the Website are preliminary and in very rare cases may vary (pursuant to changes in suppliers’ pricing policy).

Prices for tickets to the most popular events may often be much higher than the official ticket price, depending on the difficulty of purchasing the tickets (deficits). The purchase price is determined based on the event country’s market prices or the event’s demand on the world market.

3. Ticket Information

Please note that the organizer reserves the right to delay or cancel the event date and, in extremely rare cases, reserves the right to change seating. Thus, it is important that the Customer regularly checks the time and location of the event in the media.

The Customer is liable, including criminally, for compliance with the organizer’s rules and requirements, including compliance with the generally accepted standards of behavior, such as a sober appearance as well as anti-racist and non-aggressive behavior, corresponding to generally accepted standards of morality.

4. Ticket Payment and Delivery

The Customer has the option of selecting his own payment method or using Company’s. A Company representative will contact the Customer to confirm the order before the payment is completed.

Cash payment: The Customer can pay in cash to a courier upon delivery. The delivery rates are specified during the order’s confirmation over the phone.

Cashless settlement: This option is available to both legal entities and private individuals residing in the Russian Federation. After confirming the order with our representative, the Customer will receive an invoice, which the Company will send via fax or e-mail to Customer. The Customer can pay it at any bank or using the the organization’s account.

Bank Card Payment: The Customer can pay for his order using VISA/MasterCard. After arranging the order via Company, the Customer will be able to pay for the order from his private account using a bank card (link to the secured acquiring bank’s payment page). Payer data security level during payment in an authorized payment processing center.

E-money: The Customer can pay via e-money, such as YandexMoney, Qiwi Wallet, Paypal, and WebMoney. After arranging the order via the Company System, the Customer will receive the details of the payment.

The final price of all products and services on the Website is the same for all payment methods.


The Customer can pick up the order at Company’s office at the following address: Moscow, Vorontsovskaya Street, 35B/1, office 12 (open hours from 9.00 AM to 7:00 PM, including weekends), or use a courier delivery service.

Delivery to the address by courier service is specified in the order form and shall be completed at a convenient time from 9:00 AM to 9:00 PM, including weekends.

The delivery cost inside Moscow Ring Road is 500 rubles before 7:00 PM, 600 rubles after 7:00 PM. Delivery cost outside Moscow Ring Road shall be subject to individual negotiation.

Delivery to other cities can be made using any delivery service of the Customer’s choice: UPS, DHL, TNT, FedEx, Dimex, or other (the aforementioned delivery companies’ services fees are subject to payment by Customer).

Tickets for events held abroad shall be delivered to the Customer’s lodging address in the city of the event 1–5 days prior to the date of the event, unless special conditions have been stipulated; however, every possible effort shall be made to deliver the tickets as soon as possible.

The Customer shall be notified by a Company representative when the tickets are sent out and will receive the tracking number of the parcel.

In the event that the delivery service cannot deliver the parcel to the Customer in person, it shall be delivered to the closest distribution office where the parcel will be stored for the time period specified in the User’s delivery company agreement.

The Customer is responsible for indicating the correct address in the order form and properly notifying any roommates or beneficiaries living there that the courier will deliver the parcel to the specified address.

In the case of force majeure circumstances, Company shall not be held liable for the non-receipt of tickets.

Force majeure circumstances beyond Company’s control shall include:

  • Unforeseen defects in the internal operations of the State Postal Service and other delivery services or the transportation service by Company, despite the fact that Company always provides a high-quality delivery service.
  • The theft of or damage to purchased tickets taking place during delivery due to unforeseen reasons or reasons not under the control of the Company.
  • Weather conditions may be a cause for changes in or the cancellation of a delivery.

Failed delivery occurring at the Customer’s fault: if the Customer provides an incorrect address or does not agree to receive the parcel at the distribution office, having been informed of the delivery terms in advance, the resulting delivery costs shall be paid by Customer.

Failed delivery occurring at the fault of the Company: Company shall be held liable for delivering tickets to the Customer, which are ordered via the Website, via e-mail, or by phone.

Company shall only be held liable for ticket validity. The specific seat, location, and seating are not guaranteed and are not part of the deal.

Upon receiving the ticket for the event, the Customer shall be solely responsible for his/her safety and the loss of validity caused by damage to it in any way, including, tearing, breaking, burns, and damage by liquids and other substances, as well as the application of additional information, erasures, corrections, control coupon separation, etc.

5. Cancellation or Order Changes

The Customer may cancel an order or change the data specified in the order by contacting Company’s support team by phone at +7 (495) 649-13-31 or e-mail at

6. Ticket Sales

If the User (“Seller”) wishes to sell event tickets to Company, he/she must fill out a special ticket sale form, and then a Company representative will contact the Seller to negotiate the terms and conditions of the sale as well as the price of the tickets. The Seller will receive the funds in cash upon transfer of the ticket to Company or via a bank transfer to the bank account specified by the Seller. Payment will be made only after the tickets have transferred to Company within 10 business days.

7. Refund Policy

Ticket returns are possible only in the case of the event’s cancellation. Only the face value of the ticket shall be subject to return (after the Company receives the funds from the organizer) and 50% of the total cost of the booking and delivery fees. Tickets may be returned within 3 days after the date of the event.

In the case that the date of an event changes, the Customer may return the tickets no later than within 10 days of the new date. Only the face value of the ticket will be returned along with 50% of the total cost of the booking and delivery fees.

In the case of a change to an event, the Customer can return a ticket no later than within 3 days of the event date. Only the face value will be returned along with 10% of the total cost of the booking and delivery fees. The tickets shall be returned to the official box office of the organizer on the day of the event.

In the case of ticket returns paid by credit card, the funds shall be returned to the Customer’s card via bank transfer.

8. General Provisions

Consequential damages

The Company cannot guarantee the proper functioning of the Website. Thus, Company shall not be held liable for losses to the User or third parties arising as a result of the halting, improper maintenance, or failure of an Internet connection.

Operation of the Website

The Company reserves the right to modify, disable, or render temporarily unavailable the Website or any part of it at any time without prior notice. The Company does not guarantee the Website’s relevance.

Legal Disputes

The User agrees that in case that any discrepancy should arise in the Offer’s interpretation or in the case of any other disputes, all decisions shall be made on the basis of Russian law in a Court of the City of Moscow.